If you create a customer account, you have the advantage of being able to keep track of all your orders and returns in your personal account.

You can view the status of your order at any time, as well as the processing status of any returns.

If you have forgotten the password for your customer account - don't panic!
You can easily reset it. If that doesn't work either, you can of course contact us at any time: fraguns@erlich-textil.com

You have registered for our newsletter but have not received a notification? Don't worry, it may take a while until you receive your e-mail confirmation and the discount code. Please also check your spam folder.

If you still haven't received anything, don't hesitate to contact us.

The shipping costs are per country:

Germany: 4,95€ - from 100€ order value we ship free of charge
Denmark: 45 DKK - from 1200 DKK order value we ship free of charge
Sweden: 70 SEK - from 1800 SEK order value we ship free of charge
Norway: 80 NOK - from 2500 NOK order value we ship free of charge
Switzerland: 8 CHF - from 150 CHF order value we ship free of charge
Great Britain: 5 GBP - from 125 GBP order value we ship free of charge
USA: 8 USD - from 150 USD order value we ship free of charge
EU: 5,95€ - from 150 € order value we ship free of charge
Worldwide: 15 € - from 250 € order value we ship free of charge

*Import fees (customs duties) may apply for deliveries outside the European Union. We are not liable for any customs duties that may be incurred.

Below you will find the delivery times for shipping to other countries. Please note that the delivery times on the respective product page always correspond to shipping within Germany.

Germany: 1-3 working days
Europe: 2-12 working days
Worldwide: 3-15 working days

*For deliveries outside the European Union, import duties (customs duties) may apply. We are not responsible for any customs duties that may be incurred.

We are delivering our products worldwide.

After placing your order, it will take approx. 3-5 working days for your long-awaited erlich order to reach you.

As soon as your order leaves our warehouse, you will receive an e-mail including the tracking number. This makes it easy for you to track the status of your order.

If you are waiting longer than 5 working days for your order or have not received any shipping information, please contact us with your order number: fraguns@erlich-textil.com - we look forward to helping you!

It is very important to us that you receive your orders as quickly as possible!

Due to the fast processing of incoming orders, changes or cancelations are unfortunately only possible for a short time.

Please contact us as soon as possible in this case. If you have already received a shipping confirmation, a change is no longer possible.

Address changes can only be made as long as your order has not yet been sent to DHL.

So please contact us as soon as possible with your order number if you have made a mistake so that we can correct your address if necessary.

If you only notice the error after your order has been dispatched, your parcel will probably not be delivered. In this case, the return shipment will be initiated and your parcel will be returned to us.

Please contact us at fraguns@erlich-textil.com - and let us know the correct address so that we can resend your parcel.

In this case, please send us an email to fraguns@erlich-textil.com with your order number and the voucher or discount code and we will check whether it is still possible to redeem it.

Your order can also be sent to a Packstation.

Please note that you will need to enter a postal number and the Packstation including this number.

The postal number consists of 6-10 numbers. You can find your postcode in the top right-hand corner when you log in to the DHL website with your access data or in the DHL Paket app. It can also be found on your Packstation customer card.

If your package is undeliverable, it will be returned to us.

If you receive this message, please contact us with your order number so that we can make sure that your shipping details are correct: fraguns@erlich-textil.com

As soon as we receive it, we will of course send it again at our expense.

In the shopping cart and checkout under your selected products you will find the input field 'discount/voucher code'. Here you can enter your discount or voucher code and apply it to your order.

Only one promotional voucher can be redeemed per order.

Discount codes may be subject to certain conditions that are specified on the voucher. These conditions may include, for example, a minimum order value, a validity period or a restriction on certain product groups.

Discount codes can only be redeemed online during the order process. Subsequent crediting is not possible.

Discount codes are applied proportionately to the items ordered.

Our vouchers are freely selectable in value and you have the option of personalizing them. They are only sent by e-mail - please also check your spam folder.
If you have not received the e-mail, please get in touch with us: fraguns@erlich-textil.com

Click here to give the gift of joy: https://erlich-textil.com/en/men/giftvoucher

We know how difficult it can be to choose the right size online.

To make it as easy as possible for you to choose the right size, you will find a size guide for each product and helpful information on size and fit, which should make your choice a little easier.

If you need detailed advice, that's no problem at all! We will be happy to help and advise you. Just get in touch with us: fraguns@erlich-textil.com

You can return your order to us within 30 days of receipt. If you want to return something, you can request a return label from us by e-mail. Just write to us at fraguns@erlich-textil.com.

The return costs are for:

Germany: free of charge, the return label is enclosed with your parcel.
Austria: free of charge, the return label is enclosed with your parcel.
Europe (except Finland): free of charge, write to us for a return label
Finland: 10€, write to us for a return label
Norway: NOK 100, write to us for a return label
Switzerland: 10 CHF, write to us for a return label
Great Britain: free of charge, write to us for a return label
USA: 10 USD, write to us for a return label

You will receive your refund from us once we have received the goods. As processing may take a few days, please be patient.

We also recommend that you keep the tracking number of your return so that we can check whether we have received your return in the event of any problems.

Please note the following important points:

Your return will be sent back to our warehouse immediately, where it will be processed under the highest hygienic guidelines and sent on in the interests of sustainability. It is therefore extremely important that your returned items are unworn and unwashed and that the original packaging is still present.

Please enclose the return slip with the completed return reasons with your return shipment so that we can assign your shipment directly.

If you would like to return an item from a multi-pack, please return the entire pack. After all, what belongs together should not be separated.

If you want to return body products, please note that the items are excluded from the right of withdrawal if the hygiene seal has been broken.

If you want to return items from two or more orders in one package, please remember to separate them from each other (for example with a rubber band). Please also mark the respective order with the order number so that we can allocate it.

Unfortunately, we are unable to process exchanges in our system, so please place a new order for the new item.

If you would like to return an item from a multi-pack, please return the entire pack. Because, as you know, you can't separate what belongs together.

Otherwise we will unfortunately not be able to refund the return.

When refunding orders that were partially paid for with a voucher, the chargeback will be distributed as a percentage between the voucher card and the payment method used for the order if the voucher did not cover the total amount. If it does, the full amount will be credited back to the voucher.

Your original voucher code will then be automatically reactivated.

As soon as we have received your return, it will be processed and refunded within two weeks.

If you have been waiting longer than two weeks for your refund, please contact us and send us the tracking number of your return and your order number to: fraguns@erlich-textil.com. This will enable us to check whether we have received your return.

Important: If you have not sent your return via our return label or our link, we cannot accept any liability for your return or refund lost returns/items.

If you believe that we have refunded you too little, please contact us immediately: fraguns@erlich-textil.com

We will be happy to check this for you.

If one of your erlich items has material damage, please send us a few photos of the affected item in which the problem is clearly visible. We also need your order number and a detailed list of the affected item(s): fraguns@erlich-textil.com

Just like you, it is important to us that the sustainability of our products not only refers to the materials and colors used or timeless design, but is also reflected in quality and longevity.

Together we will find a positive solution for you!

Please note: Please follow our care instructions and wash your erlich items on a delicate cycle with mild detergent and in a laundry bag. On the other hand, you should definitely avoid using heavy-duty detergent - this applies in particular to our modal items.

We offer the following payment methods, among others:

PayPal
credit card
Purchase on account
direct debit
Google Pay
Apple Pay
eps
iDeal
Bancontact
+ many more

Our payment options are processed via an external service provider. All our payment service providers work with the highest security standards to protect your and our data and to enable a smooth and carefree payment process.

We are not always able to offer all payment methods to all customers at all times. The approval of payment methods is checked anew for each order using an automated process. We ask for your understanding. You can find more detailed explanations of the individual payment methods and payment service providers in our terms and conditions.

In the shopping cart and checkout under your selected products you will find the input field "Discount / gift code". Here you have the option of entering the voucher code and paying with it.

If you have any problems redeeming your gift voucher, please contact us: fraguns@erlich-textil.com

When refunding an item, the chargeback will be distributed as a percentage between the gift card and the payment method used for the order.

The invoice for your order will be sent to you by e-mail. Please also check your spam folder.

If you have ordered by "purchase on account", you will also receive an invoice from Klarna, including Klarna's bank details.

With "Purchase on account", Klarna has advanced the total amount of your order to us. You therefore do not "owe" the invoice amount to us, but to Klarna. If you have any questions about a payment request or reminder, please contact Klarna directly, as we can neither initiate nor cancel reminders or collection letters.

If you have selected "Purchase on account" and register a return, we recommend that you pay the invoice in full first. Due to the processing time of a return of up to two weeks, you may otherwise receive payment requests or even a reminder. Once your return has been received, you will of course receive a refund.

If you are unsure whether everything has been booked correctly regarding your refund, please contact us at fraguns@erlich-textil.com with the consignment number of your return and we will be happy to check it for you. :)

Please note, however, that Klarna is an external payment provider that you choose independently when making your purchase. Unfortunately, we have no influence on their internal processes, reminders, payment terms, etc.

We always try to have all items in stock, but unfortunately we do not always succeed.

You can be notified by email when your desired item is available again. Simply go to the respective product page and leave your e-mail address.

If you are unable to set a notification for your desired item, the item will unfortunately no longer be produced.

Your feedback is extremely important to us! If you have always wanted to tell us which colors, cuts or completely new products you would like to see from us, then take the opportunity now and write to us about your favorite product: fraguns@erlich-textil.com

We are always happy to receive inspiring suggestions and of course we don't want to deny you a wish. We take all feedback on board, collect it and try to implement as many wishes and ideas as possible - even if this doesn't always work out immediately.

Fairness, transparency and sustainability are so closely interwoven with our philosophy that it is a matter of course for us to offer you a high-quality, resource-conserving and fairly produced product.

Sustainability, fairness, respect and transparency run like a green thread through our company activities: Starting with the selection of resource-conserving materials, through socially responsible production in Europe and the associated short transportation routes, to an environmentally and climate-friendly packaging concept. Our claim for each of our products is that they are detached from short-term seasonal trends and that you can use them to create the basis for a modern and long-lasting wardrobe in which you feel completely comfortable. We are far from perfect. But together with our employees, partners and other fair fashion and social businesses, we challenge the status quo every day and do everything we can to question the conventional fashion industry and do our part to make it a little better and more sustainable.

Find out more about our seals and our prices: https://erlich-textil.com/en/about/transparency

We have a great interest in long-term and trusting relationships with our producers. That is why it is important to us to maintain close contact and to schedule regular visits on site. This allows us to see the conditions for ourselves and to coordinate materials, ingredients and patterns in close cooperation. Our focus is on production taking place in Europe in order to ensure short delivery routes and more reliable supply chains.

Click here to visit our producers: https://erlich-textil.com/en/about/production

It is very important to us to select materials that conserve resources.
In addition to organically grown cotton, we often use MicroModal® from Lenzing for our textiles, a cellulose fiber obtained from beech wood that is extremely light, soft and supple.

You can find more information about the individual materials here: https://erlich-textil.com/en/about/material

The producers we work with are responsible for their own certifications, i.e. first and foremost they are certified themselves.

Products made from MicroModal® by Lenzing have been awarded the "PETA-Approved Vegan" label.

GOTS

GOTS is the world's leading standard in the textile industry, covering a wide range of stringent environmental and social criteria. It is important to know that only textiles made from at least 70% organically produced natural fibers are allowed to carry the GOTS label. GOTS-certified products give you the assurance that sustainable production of the textiles is guaranteed along the entire production chain: from the extraction of the raw fibers to environmentally friendly and socially responsible production to the labeling of the end products.

Even if producers with whom we work have a GOTS certificate, we are not allowed to officially communicate or advertise this unless we ourselves have also been certified for the respective products.

For more clarity in the seal jungle, take a look at Siegelklarheit: https://www.siegelklarheit.de/

Our producer in the Swabian Alb can carry out many production steps itself, as it is one of the last fully integrated companies in Germany. However, in order to work economically, they have outsourced the manufacturing to Romania and commissioned a sewing shop there.

Although the distances between the individual processing sites are quite long, they are still manageable compared to companies that only have their production in Asia.

At our Portuguese partners, production takes place locally, i.e. in Portugal. The goods are then transported by land to our warehouse in Germany.

All textiles are also 100% climate-neutral - because we have offset all emissions released along the entire value chain via a climate protection project with ClimatePartner.

This means that every textile you find in our shop - from bralettes, briefs and T-shirts to bed linen - is 100% climate-neutral and marked accordingly with a label on the product page. Find out more here: https://erlich-textil.com/en/about/climate-neutral

"Underwear & basics that simply feel better - in all respects."

With this goal in mind, Sarah and Benjamin founded the small Cologne label erlich textil in 2016.

We do our best every day to make the textile industry a more sustainable sector.

We look forward to getting to know you!

Unfortunately, we currently have no vacancies. However, we are happy to receive unsolicited applications!

We are also happy to do without a cover letter. Instead, we look forward to receiving an informative and detailed CV that should include the following:

- Professional stations (with explanatory key points on the respective activity and/or projects)
- Competencies with self-assessment (IT (programs etc.)/methodology/language/other relevant skills)
- References from previous employers, if applicable

After receiving your application, we need some time to review your documents together with the relevant departments. We will get back to you as soon as possible - please also check your spam folder.

If your future mentor agrees, you will get to know each other via video chat. In this conversation, we will give you some useful information about our brand and the wonderful team behind it. Of course, we will also tell you all about your potential future tasks. You will also tell us all the exciting facts about yourself and feel free to ask us any questions you still have - we are always super curious and look forward to finding out more about you!

If all parties involved agree, nothing stands in the way of your employment at erlich. We will then send you your contract and take care of the first onboarding steps (both online via our HR tool).

We look forward to meeting you!