With "Purchase on account", Klarna has advanced the total amount of your order to us. You therefore do not "owe" the invoice amount to us, but to Klarna. If you have any questions about a payment request or reminder, please contact Klarna directly, as we can neither initiate nor cancel reminders or collection letters.
If you have selected "Purchase on account" and register a return, we recommend that you pay the invoice in full first. Due to the processing time of a return of up to two weeks, you may otherwise receive payment requests or even a reminder. Once your return has been received, you will of course receive a refund.
If you are unsure whether everything has been booked correctly regarding your refund, please contact us at fraguns@erlich-textil.com with the consignment number of your return and we will be happy to check it for you. :)
Please note, however, that Klarna is an external payment provider that you choose independently when making your purchase. Unfortunately, we have no influence on their internal processes, reminders, payment terms, etc.