You can return your order to us within 30 days of receipt. If you want to return something, you can request a return label from us by e-mail. Just write to us at fraguns@erlich-textil.com.
The return costs are for:
Germany: free of charge, the return label is enclosed with your parcel.
Austria: free of charge, the return label is enclosed with your parcel.
Europe (except Finland): free of charge, write to us for a return label
Finland: 10€, write to us for a return label
Norway: NOK 100, write to us for a return label
Switzerland: 10 CHF, write to us for a return label
Great Britain: free of charge, write to us for a return label
USA: 10 USD, write to us for a return label
You will receive your refund from us once we have received the goods. As processing may take a few days, please be patient.
We also recommend that you keep the tracking number of your return so that we can check whether we have received your return in the event of any problems.
Please note the following important points:
Your return will be sent back to our warehouse immediately, where it will be processed under the highest hygienic guidelines and sent on in the interests of sustainability. It is therefore extremely important that your returned items are unworn and unwashed and that the original packaging is still present.
Please enclose the return slip with the completed return reasons with your return shipment so that we can assign your shipment directly.
If you would like to return an item from a multi-pack, please return the entire pack. After all, what belongs together should not be separated.
If you want to return body products, please note that the items are excluded from the right of withdrawal if the hygiene seal has been broken.
If you want to return items from two or more orders in one package, please remember to separate them from each other (for example with a rubber band). Please also mark the respective order with the order number so that we can allocate it.