If you create a customer account, you'll have the advantage of being able to keep track of all your orders and returns in your personal account.

You can check the status of your order at any time and see the progress of any possible return.

If you've forgotten your customer account password - don't worry!

You can easily reset it. If that doesn't work, feel free to reach out to us: fraguns@erlich-textil.com

You have registered for our newsletter but have not received a notification? Don't worry, it may take some time until you receive your email confirmation and discount code. Please also check your spam folder.

If you still haven't received anything, don't hesitate to contact us.

Shipping costs per country:

Germany: €4.95 - orders over €100 are shipped free of charge
Denmark: 45 DKK - orders over 1200 DKK are shipped free of charge
Sweden: 70 SEK - orders over 1800 SEK are shipped free of charge
Norway: 80 NOK - orders over 2500 NOK are shipped free of charge
Switzerland: 8 CHF - orders over 150 CHF are shipped free of charge
Great Britain: 5 GBP - orders over 125 GBP are shipped free of charge
USA: 8 USD - orders over 150 USD are shipped free of charge
EU: €5.95 - orders over €150 are shipped free of charge
Worldwide: €15 - orders over €250 are shipped free of charge

*For deliveries outside the European Union, import fees (customs duties) may apply. We are not responsible for any customs fees incurred.

Below you will find the delivery times for shipping to other countries. Please note that the delivery times stated on the respective product page always refer to shipping within Germany.

Germany: 1-3 business days
Europe: 2-8 business days
Worldwide: 3-12 business days

We ship worldwide.

After you place your order, it will take approximately 1-3 business days for your eagerly awaited erlich order to reach you.

Once your order leaves our warehouse, you will receive an email including the tracking number. This allows you to easily track the status of your order.

If you wait longer than 5 business days for your order, or have not received shipping information, please feel free to contact us with your order number:
fraguns@erlich-textil.com - we look forward to helping you!

It is very important to us that you receive your orders as quickly as possible!

However, we try to make changes or cancellations where possible to avoid unnecessary deliveries. Simply email us directly at fraguns@erlich-textil.com .

Address changes can only be made as long as your order has not yet been submitted to DHL.

So please contact us as soon as possible with your order number if you have made a mistake, so that we can correct your address if necessary.

If you only notice the error after your order has been shipped, your package will probably not be deliverable. In this case, the return would be initiated and your package would come back to us.

Please contact us then: fraguns@erlich-textil.com - and provide us with the correct address so that we can resend your package.

Once your order has been placed and received by us, we regret that we are no longer able to apply a voucher or discount.

If you have problems redeeming your voucher or discount code, please contact us before placing your order. We will then be happy to help you.

Your order can also be shipped to a Packstation.

Please note that you will need to provide a Postnummer and the Packstation number. You can enter the Postnummer in the "Company" address field and the Packstation in the "Street" field.

The Postnummer consists of 6-10 digits. You can find your Postnummer at the top right of the DHL website after logging in with your credentials, or in the DHL Paket app. It is also printed on your Packstation customer card.

If your parcel is undeliverable, it will be returned to us.

If you receive this message, please contact us with your order number so we can ensure your shipping details are correct: fraguns@erlich-textil.com

Once it arrives, we will, of course, reship it at our expense.

In the checkout, under your selected products, you will find the input field "Discount Code". Here you have the option to enter the discount code and apply it to your order.

Only one promotional voucher can be redeemed per order.
Promotional vouchers may be subject to certain conditions, which are stated on the voucher. These conditions may include, for example, a minimum order value, a period of validity, or a restriction regarding specific product groups.
Promotional vouchers can only be redeemed online during the ordering process. Subsequent crediting is not possible.

Promotional vouchers are allocated proportionally to the ordered items.

Our vouchers can be chosen with any value, and you have the option to personalize them. They are sent exclusively via email – please also check your spam folder.
If you haven't received the email, feel free to contact us: fraguns@erlich-textil.de

Click here to give the gift of joy: https://erlich-textil.com/collections/geschenkgutscheine

We know how difficult it can be to decide on the right size online.

To make it as easy as possible for you to choose the right size, you will find a size guide with every product, as well as helpful information regarding size and fit, which should make your selection a little easier. You can find out how to measure yourself correctly here.

Should you need detailed advice, that's no problem at all! We are happy to help you with words and deeds. Just contact us: fraguns@erlich-textil.com

You can return your order to us within 30 days of receipt.

For returns from Germany and Austria, we charge a flat fee of 4.90 Euros per order.

From all other countries, please return your return at your own expense to the following address:

mw1 Group
c/o Vorfreude GmbH
Gewerbepark Kachtenhausen 1-10
32791 Lage
GERMANY

We strongly recommend sending this return insured to avoid any problems.

Upon receipt of the goods, you will receive your refund from us. As processing may take a few days, we ask for your patience.

We also recommend keeping the tracking number of your return so that we can check if your return has arrived should any problems occur.

Please note the following important points:

Your return goes directly back to our warehouse, where it is then processed under the highest hygienic standards and sent out again in the spirit of sustainability. Therefore, it is super important that your returned items are unworn and unwashed and the original packaging is still present.

Please enclose the return slip with the completed return reasons with your return so that we can assign your shipment directly.

If you want to return an item from a multipack, we ask you to return the entire pack. Because, as is well known, what belongs together should not be separated.

If you want to return items from two or more orders in one package, please remember to separate them spatially from each other (for example, with a rubber band). Please also mark the respective order with the order number so that we can assign them.

Unfortunately, we cannot process an exchange in our system; for the new item, please place a new order.

We also offer a take-back scheme. You can find out more about it here.

If you wish to return an item from a multipack, we kindly ask you to return the entire pack. After all, you shouldn't separate what belongs together.

Otherwise, we will unfortunately not be able to refund this return.

When refunding orders that were partially paid with a voucher, the chargeback is proportionally distributed between the voucher card and the payment method used for the order, provided the voucher did not cover the full amount. If it did, the amount will be fully credited back to the voucher.

Your original voucher code will then automatically become active again, but you will also receive an email detailing how much credit you have on your voucher and how much has been refunded to the payment method used.

Once your return has been received, it will be processed and refunded within two weeks.

If you have been waiting longer than two weeks for your refund, please contact us and send us the tracking number of your return and your order number to: fraguns@erlich-textil.com. This will enable us to check if your return has been received.

Important: If you did not return your item using our return label or our link, we cannot assume liability for your return or refund lost returns/items.

If you believe that we have refunded you too little, please contact us immediately: fraguns@erlich-textil.com

We will gladly check this for you and refund the missing amount immediately.

Should one of your erlich items show material damage, we ask you to send us a few photos of the affected item, clearly showing the problem. We also need your order number and a precise list of the affected item(s): fraguns@erlich-textil.com

Afterwards, you will receive a complaint link and further information from us, if applicable.

Like you, we care deeply that the sustainability of our products does not only refer to the materials and colors used or timeless design, but is also reflected in quality and durability.

Together we will find a positive solution for you!

A helpful tip that we have been communicating in our online shop for a long time: Please be sure to observe our care instructions and wash your erlich items on a delicate cycle with delicate detergent and in a laundry bag. However, you should definitely avoid heavy-duty detergents - this applies especially to our items made of Modal.

Among others, we offer the following payment methods:

PayPal
Credit Card
Purchase on Account
Direct Debit
Google Pay
Apple Pay
eps
iDeal
Bancontact
+ many more

Our payment options are processed via an external service provider. All our payment service providers work with the highest security standards to protect your and our data and to enable a smooth and worry-free payment process.

We cannot always offer all payment methods to all customers at all times. The approval of payment methods is re-checked for each order by an automated process. We ask for your understanding. Further explanations on the individual payment methods and payment service providers can be found in our Terms and Conditions.

In the checkout, below your selected products, you will find the input field 'Gift Voucher'. Here you have the option to enter the voucher code and use it for payment.

If you have any problems redeeming your voucher, please feel free to contact us: fraguns@erlich-textil.com

If an item is refunded, the refund will be proportionally distributed between the voucher card and the payment method used for the order.

The invoice for your order is not included in the package but will be sent to you separately via email. Please also check your spam folder.

If you ordered via "purchase on account," you will also receive an invoice from PayPal or Klarna, including the bank details of that payment service provider.

With "purchase on account," Klarna has advanced the total amount of your order to us. Therefore, you do not "owe" us the invoice amount, but Klarna. For questions regarding a payment reminder or dunning letter, please contact Klarna directly, as we cannot initiate or cancel dunning letters or collection notices.

If you chose "purchase on account" and register a return, we recommend that you pay the invoice in full beforehand. Due to the processing time for a return of up to two weeks, you might otherwise receive payment reminders or even a dunning letter. After your return has been received, you will of course receive a refund.

If you are unsure whether everything has been correctly accounted for regarding your refund, please contact us at fraguns@erlich-textil.com with the tracking number of your return, and we will gladly check it for you. :)

However, please note that Klarna is an external payment provider that you independently choose when making a purchase. Unfortunately, we have no influence on their internal processes, dunning, payment terms, etc.

We always try to keep all items in stock, but unfortunately, we don't always succeed.

Generally, we receive new stock for most products from our manufacturer every 6 weeks.

However, "Home" products are an exception. These require a longer replenishment time. Therefore, it can sometimes take up to 8 weeks for them to be available again.

You can sign up to be notified by email when your desired item is back in stock. Simply go to the respective product page and leave your email address.

We hope that your desired item will be among them, but unfortunately, we cannot promise it.

Your feedback is extremely important to us! If you've always wanted to tell us what colors, cuts, or completely new products you'd like from us, now's your chance to send us your favorite product request at:
fraguns@erlich-textil.com

We always welcome inspiring suggestions and, of course, want to fulfill your wishes. We take all feedback, collect it, and try to implement as many wishes and ideas as possible – even if it unfortunately doesn't always work out immediately.

Fairness, transparency, and sustainability are so deeply intertwined with our philosophy that it's a matter of course for us to offer you a high-quality, resource-saving, and fairly produced product.

Sustainability, fairness, respect, and transparency run like a common thread through all our business activities: starting with the selection of resource-saving materials, through socially responsible production in Europe and the associated short transport routes, to an environmentally and climate-friendly packaging concept. Our aspiration for each of our products is that it is detached from short-term seasonal trends and allows you to create the foundation for a modern and durable wardrobe in which you feel completely comfortable. We are far from perfect. But together with our employees, partners, and other fair fashion and social businesses, we challenge the status quo every day and do everything we can to question the conventional fashion industry and contribute our part to making it a little better and more sustainable for the future.

Learn more about our seals and our awards here

We are very interested in long-term and trusting relationships with our producers. That is why it is important for us to maintain intensive contact and plan regular on-site visits. This allows us to get a first-hand impression of the conditions and to coordinate materials, ingredients, and samples in close cooperation. Our focus is on production taking place in Europe to ensure short delivery routes and more reliable supply chains.

Click here to see our producers

It is very important to us to select materials that conserve resources.
In addition to organic cotton (kbA), we very often use Lenzing MicroModal® for our textiles, a cellulose fiber obtained from beech wood, which is extremely light, soft, and supple.

You can find more information about the individual materials here.

The producers we work with are responsible for their own certifications, meaning they are primarily certified themselves.

We ourselves bear the GOTS seal and the Green Button for our children's underwear items. This is possible because our producer already holds the GOTS certificate for these products.

In addition, products made from Lenzing MicroModal® are awarded the "PETA-Approved Vegan" label.

GOTS

GOTS is the world's leading standard in the textile industry, covering a wide range of high environmental and social criteria. It is important to know that only textiles made from at least 70% organically produced natural fibres are allowed to bear the GOTS label. GOTS-certified products give you the assurance that sustainable production of textiles is guaranteed along the entire production chain: from the extraction of raw fibres to environmentally sound and socially responsible manufacturing to the labelling of the final products.

Even if producers we work with have a GOTS certificate, we are not allowed to officially communicate this or advertise it unless we ourselves have also been certified for the respective products.

The Green Button

At erlich textil, all Kids underwear items are certified with the Green Button.
As the first state seal, the Green Button stands for socially and ecologically sustainably produced textiles. We believe that a change towards a better textile industry can only happen together and with the initiative of political actors. With 46 social and environmental criteria, not only our products but the entire company was thoroughly checked: from A for wastewater limit values to Z for prohibition of forced labour. Independent inspection bodies ensure transparency and security in certification and seal awarding.

"PETA-Approved Vegan"

The "PETA-Approved Vegan" label was developed specifically for the clothing industry to facilitate conscious consumption and to easily and clearly identify animal-free products. In plain language: if you see this seal, you can be sure that no animal suffered for this item and that it is 100% vegan. Currently, all products made from Lenzing MicroModal® are covered by the label.

For more clarity in the seal jungle, take a look at Siegelklarheit: https://www.siegelklarheit.de/

You can find out more about the seals here.

Production with our Portuguese partners takes place locally in Portugal. The goods are then transported by land to our warehouse in Germany.

All textiles are now also 100% climate-neutral - because we have offset all emissions released along the entire value chain with ClimatePartner through a climate protection project.

This means that every textile you find with us - from bralettes, to briefs and T-shirts, to bed linen - is 100% climate-neutral and marked accordingly with a label on the product page. Find out more here.