If you create a customer account, you'll have the advantage of being able to keep track of all your orders and returns in your personal account.

You can check the status of your order at any time and see the progress of any possible return.

If you've forgotten your customer account password, don't worry!

You can easily reset it. If that doesn't work, feel free to reach out to us: fraguns@erlich-textil.com

You have registered for our newsletter but have not received a notification? Don't worry, it may take some time until you receive your email confirmation and discount code. Please also check your spam folder.

If you still haven't received anything, don't hesitate to contact us.

Shipping costs by country:

Germany: €4.95, free shipping on orders of €100 or more
Denmark: 45 DKK, free shipping on orders of 1200 DKK or more
Sweden: 70 SEK, free shipping on orders of 1800 SEK or more
Norway: 80 NOK, free shipping on orders of 2500 NOK or more
Switzerland: 8 CHF, free shipping on orders of 150 CHF or more
United Kingdom: 5 GBP, free shipping on orders of 125 GBP or more
USA: 8 USD, free shipping on orders of 150 USD or more
EU: €5.95, free shipping on orders of €150 or more
Worldwide: €15, free shipping on orders of €250 or more

*Import charges (customs duties) may apply to deliveries outside the European Union. We do not cover any customs costs that may arise.

Below you will find the delivery times for shipping to other countries. Please note that the delivery times stated on the respective product page always refer to shipping within Germany.

Germany: 1-3 business days
Europe: 2-8 business days
Worldwide: 3-12 business days

We ship worldwide.

After you place your order, it will take approximately 1-3 business days for your eagerly awaited erlich order to reach you.

Once your order leaves our warehouse, you will receive an email including the tracking number. This allows you to easily track the status of your order.

If you wait longer than 5 business days for your order, or have not received shipping information, please feel free to contact us with your order number:
fraguns@erlich-textil.com, we look forward to helping you!

It is very important to us that you receive your orders as quickly as possible!

However, we try to make changes or cancellations where possible to avoid unnecessary deliveries. Simply email us directly at fraguns@erlich-textil.com .

Address changes can only be made as long as your order has not yet been submitted to DHL.

So please contact us as soon as possible with your order number if you have made a mistake, so that we can correct your address if necessary.

If you only notice the error after your order has been shipped, your package will probably not be deliverable. In this case, the return would be initiated and your package would come back to us.

Please contact us then: fraguns@erlich-textil.com and provide us with the correct address so that we can resend your package.

Once your order has been placed and received by us, we regret that we are no longer able to apply a voucher or discount.

If you have problems redeeming your voucher or discount code, please contact us before placing your order. We will then be happy to help you.

Your order can also be shipped to a Packstation.

Please note that you will need to provide a Postnummer and the Packstation number. You can enter the Postnummer in the "Company" address field and the Packstation in the "Street" field.

The Postnummer consists of 6-10 digits. You can find your Postnummer at the top right of the DHL website after logging in with your credentials, or in the DHL Paket app. It is also printed on your Packstation customer card.

If your parcel is undeliverable, it will be returned to us.

If you receive this message, please contact us with your order number so we can ensure your shipping details are correct: fraguns@erlich-textil.com

Once it arrives, we will, of course, reship it at our expense.

In the checkout, under your selected products, you will find the input field "Discount Code". Here you have the option to enter the discount code and apply it to your order.

Only one promotional voucher can be redeemed per order.
Promotional vouchers may be subject to certain conditions, which are stated on the voucher. These conditions may include, for example, a minimum order value, a period of validity, or a restriction regarding specific product groups.
Promotional vouchers can only be redeemed online during the ordering process. Subsequent crediting is not possible.

Promotional vouchers are allocated proportionally to the ordered items.

You can choose any value for our vouchers and you have the option to personalise them. They are sent by email only, so please also check your spam folder.
If you haven't received the email, just get in touch with us: fraguns@erlich-textil.de

This way to give the gift of joy: https://erlich-textil.com/collections/geschenkgutscheine

We know how difficult it can be to decide on the right size online.

To make it as easy as possible for you to choose the right size, you will find a size guide with every product, as well as helpful information regarding size and fit, which should make your selection a little easier. You can find out how to measure yourself correctly here.

Should you need detailed advice, that's no problem at all! We are happy to help you with words and deeds. Just contact us: fraguns@erlich-textil.com

You can send your order back to us within 30 days of receiving it.

For returns from Germany and Austria, we deduct a flat fee of 4.90 euros per order.

From all other countries, please send your return at your own expense to the following address:

mw1 Group
c/o Vorfreude GmbH
Gewerbepark Kachtenhausen 1-10
32791 Lage
GERMANY

We strongly recommend sending this return insured so that nothing goes wrong.

Once the goods have arrived, you will receive your refund from us. As processing can take a few days, we ask for a little patience.

We also recommend keeping the tracking number of your return, so that if any problems occur we can check whether your return has reached us.

Please note the following important points:

Your return goes straight back to our warehouse, where it is prepared under the strictest hygiene guidelines and then sold again. That's why it is really important that your returned items are unworn and unwashed and that the original packaging is still there.

Please enclose the returns slip with the return reasons filled in, so that we can match your parcel straight away.

If you would like to return an item from a multipack, please return the whole pack. After all, what belongs together shouldn't be separated.

If you would like to return items from two or more orders in one parcel, please remember to keep them physically separate (for example with a rubber band). Please also mark each order with its order number so that we can match them.

Unfortunately, we cannot process an exchange in our system; for the new item, please place a new order.

We also offer a take-back scheme. You can find out more about it here.

If you wish to return an item from a multipack, we kindly ask you to return the entire pack. After all, you shouldn't separate what belongs together.

Otherwise, we will unfortunately not be able to refund this return.

When refunding orders that were partially paid with a voucher, the chargeback is proportionally distributed between the voucher card and the payment method used for the order, provided the voucher did not cover the full amount. If it did, the amount will be fully credited back to the voucher.

Your original voucher code will then automatically become active again, but you will also receive an email detailing how much credit you have on your voucher and how much has been refunded to the payment method used.

Once your return has been received, it will be processed and refunded within two weeks.

If you have been waiting longer than two weeks for your refund, please contact us and send us the tracking number of your return and your order number to: fraguns@erlich-textil.com. This will enable us to check if your return has been received.

Important: If you did not return your item using our return label or our link, we cannot assume liability for your return or refund lost returns/items.

If you believe that we have refunded you too little, please contact us immediately: fraguns@erlich-textil.com

We will gladly check this for you and refund the missing amount immediately.

If one of your erlich items shows material damage, please send us a few photos of the item in question in which the problem is clearly visible. We also need your order number and an exact list of the item(s) concerned: fraguns@erlich-textil.com

You will then receive a complaint link and further information from us, if applicable.

Just like you, we really care that you are happy with your erlich items.

Together we'll find a good solution for you!

A helpful tip that we have also been sharing in the online shop for some time: please be sure to follow our care instructions and wash your erlich items on a delicate cycle with a mild detergent and in a laundry bag. You should definitely avoid heavy-duty detergent, especially for our items made from modal.

Among others, we offer the following payment methods:

PayPal
Credit Card
Purchase on Account
Direct Debit
Google Pay
Apple Pay
eps
iDeal
Bancontact
+ many more

Our payment options are processed via an external service provider. All our payment service providers work with the highest security standards to protect your and our data and to enable a smooth and worry-free payment process.

We cannot always offer all payment methods to all customers at all times. The approval of payment methods is re-checked for each order by an automated process. We ask for your understanding. Further explanations on the individual payment methods and payment service providers can be found in our Terms and Conditions.

In the checkout, below your selected products, you will find the input field 'Gift Voucher'. Here you have the option to enter the voucher code and use it for payment.

If you have any problems redeeming your voucher, please feel free to contact us: fraguns@erlich-textil.com

If an item is refunded, the refund will be proportionally distributed between the voucher card and the payment method used for the order.

The invoice for your order is not included in the package but will be sent to you separately via email. Please also check your spam folder.

If you ordered via "purchase on account," you will also receive an invoice from PayPal or Klarna, including the bank details of that payment service provider.

With "purchase on account," Klarna has advanced the total amount of your order to us. Therefore, you do not "owe" us the invoice amount, but Klarna. For questions regarding a payment reminder or dunning letter, please contact Klarna directly, as we cannot initiate or cancel dunning letters or collection notices.

If you chose "purchase on account" and register a return, we recommend that you pay the invoice in full beforehand. Due to the processing time for a return of up to two weeks, you might otherwise receive payment reminders or even a dunning letter. After your return has been received, you will of course receive a refund.

If you are unsure whether everything has been correctly accounted for regarding your refund, please contact us at fraguns@erlich-textil.com with the tracking number of your return, and we will gladly check it for you. :)

However, please note that Klarna is an external payment provider that you independently choose when making a purchase. Unfortunately, we have no influence on their internal processes, dunning, payment terms, etc.

We always try to keep all items in stock, but unfortunately, we don't always succeed.

Generally, we receive new stock for most products from our manufacturer every 6 weeks.

However, "Home" products are an exception. These require a longer replenishment time. Therefore, it can sometimes take up to 8 weeks for them to be available again.

You can sign up to be notified by email when your desired item is back in stock. Simply go to the respective product page and leave your email address.

We hope that your desired item will be among them, but unfortunately, we cannot promise it.

Your feedback is extremely important to us! If you've always wanted to tell us which colours, cuts or completely new products you'd like from us, now's your chance: send us your favourite product wish at:
fraguns@erlich-textil.com

We always love inspiring suggestions and of course don't want to turn down any wish. We take in every piece of feedback, collect it and try to put as many wishes and ideas into practice as we possibly can, even if unfortunately that doesn't always happen straight away.

We disclose what our products are made of, where they are made and how we work. Our main materials are TENCEL™ Modal x Micro by Lenzing and cotton, depending on the item organically grown or from the conversion to organic farming (CiC). Our products are made in Portugal, Türkiye, Hungary and Germany. Our production facilities are recorded in Retraced and assessed before onboarding. We calculate our carbon footprint every year with ConClimate and publish it.

Our products are independent of short-term seasonal trends. We are far from perfect and keep questioning our work.

You can find out more under Transparency in the supply chain and Our prices.

We are very interested in long-term and trusting relationships with our producers. That is why it is important for us to maintain intensive contact and plan regular on-site visits. This allows us to get a first-hand impression of the conditions and to coordinate materials, trims and samples in close cooperation. Our focus is on production in Portugal, Türkiye, Hungary and Germany. This keeps us closer to our production facilities and lets us visit them regularly.

Click here to see our producers

We look closely when choosing our materials.
Alongside cotton (organically grown or CiC), we very often use TENCEL™ Modal x Micro by Lenzing for our textiles, a cellulose fibre made from beech wood that is light, soft and supple.

You can find more information on the individual materials here.

Our production partners are based in Portugal, Türkiye, Hungary and Germany. From there, the finished, sewn and packed products are taken by lorry to our warehouse near Bielefeld and shipped from there by DHL to all our customers.

We calculate the emissions generated in making our products every year with the help of ConClimate, from growing and extracting the fibres through fabric production and the delivery of fabrics and trims to our production sites, up to production and shipping to our warehouse.

We also include the emissions caused by selling our products, for example through storage and shipping to and from you, and through shipping to a small number of retailers. The emissions from our own office work in Cologne are also part of the calculation.

In addition, we make a climate contribution and use it to support climate protection projects. We do not offset our emissions against these projects and we do not call ourselves climate-neutral. You can find more on the latest figures & projects here